About 30,000 Singaporeans have completed various modular Tourism and Food & Beverage (F&B) Workforce Skill Qualification (WSQ) training programmes since the launch of the Tourism and F&B WSQ frameworks in 2006.
1. In 2008, more than 280 Singaporeans also achieved nationally recognised certification in the form of WSQ Certificates, Advanced Certificates and Diplomas awarded by four Continuing Education and Training (CET) Centres for the Tourism Industry: Ascott Centre for Excellence, At-Sunrice GlobalChef Academy, Tourism Management Institute of Singapore and University of Nevada Las Vegas.
2. The four CET Centres, together with the Singapore Workforce Development Agency (WDA), are holding a Joint WSQ Graduation Ceremony on 18 March 2009 for the graduands who now form part of the Tourism and F&B workforce covering sectors such as Attractions, Culinary Arts, Food & Beverage services, Hotel & Accommodation, MICE & Events and Tour & Travel Services.
3. Both in-employment workers as well as new entrants to the sectors had found the WSQ training programmes relevant. Take for example, Ms Norhafizah Abdul Khaliff, aged 38, a guest service supervisor at Somerset Serviced Residence. Through the WSQ training in Hotel & Accommodation Services (Front Office), she was able to apply techniques learnt to meet guests’ expectations and provide customised service to keep guests satisfied and encouraged them to on at the Residence. “Having learnt the techniques on keeping long staying guests satisfied, it makes me feel good when they enjoyed their welcome here. Getting WSQ Certification formally recognises my capability and it is like a badge that nobody can take away from me,” said Norhafizah.
4. Ms. Fanny Lai, Group CEO of Wildlife Reserves Singapore commented, "Since Wildlife Reserves Singapore became an Approved Training Organisation in 2006, we have sent close to 100 employees through WSQ training. The training has added elements which further improved service delivery to our visitors. We also experienced lower staff turnover as workers realise they are staying with a quality employer that provides them with career progression pathways through training.”
5. One of Singapore’s most well-known nightspot operators, Zouk, also believes that WSQ training has it advantages. Ms Esther Soh, General Manager of Zouk Management Pte Ltd, said, "Zouk has chosen to adopt the WSQ framework for our in-house training programmes. With that, we are better able to upgrade the skills of our staff through a well-structured programme leading to a nationally recognised certificate. Our staff demonstrated higher proficiency in their roles after training, and as an organisation, WSQ training has improved consistency in service from all levels of staff."
6. Ms Teo Sio Hoon, Director (Tourism Division) at WDA said, “WDA is gratified that WSQ training has proven its relevance and usefulness to both employers and workers in the tourism and F&B sectors. This will add impetus to our efforts to develop even more such programmes.”
7. For more information on F&B and Tourism WSQ programmes, please visit WDA’s website www.wda.gov.sg or call the hotline at 6883-5885.
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